ZUUUM Audio - User Documentation

Complete guide for adding, using, and removing the ZUUUM Audio app

Adding the App

Follow these step-by-step instructions to add ZUUUM Audio to your Zoom account:

Step 1: Access Zoom App Marketplace

1. Log in to your Zoom account at zoom.us
2. Navigate to the Zoom App Marketplace
3. Search for "ZUUUM Audio" or browse the audio applications category
4. Click on the ZUUUM Audio app listing

Step 2: Install the App

1. Click the "Add" or "Install" button
2. Review the requested permissions and scopes
3. Click "Authorize" to grant necessary permissions
4. Wait for the installation confirmation

Step 3: Complete Setup

1. You will be redirected to the ZUUUM Audio setup page
2. Follow the on-screen instructions to complete your account setup
3. Verify your email address if prompted
4. Your ZUUUM Audio integration is now ready to use

Usage

ZUUUM Audio provides audio-only meeting capabilities integrated with your Zoom account. The system uses a hierarchical authentication structure:

SDK-Based Audio Sessions

Audio sessions are established using the Zoom Meeting SDK. When you start or join a meeting through ZUUUM Audio, the embedded Zoom runtime manages media connectivity, device permissions, and meeting state. ZUUUM orchestrates room setup and participant management, while the Zoom SDK provides the meeting experience and transport layer.

Starting an Audio Meeting

Use Case: Host audio-only meetings for focused discussions without video distractions.

Prerequisites: Active Zoom account with ZUUUM Audio installed and authorized.

1. Log in to your ZUUUM Audio host panel
2. Navigate to your assigned room
3. Click "Start Meeting"
4. Share the meeting ID and password with participants
5. Participants can join using the ZUUUM Audio mobile app

Managing Participants

1. Access the participant list in your host panel
2. View real-time participant status and connection details
3. Mute or unmute participants as needed
4. Remove participants if necessary

Recording Management

1. Start recording during your meeting
2. Access recordings through the Cloud Recordings section
3. Play, download, or delete recordings as needed
4. Share recording links with authorized users

User Management

1. Navigate to the Users section in your host panel
2. Click "Add User" to create new accounts
3. Provide username, email, and password for new users
4. Important: Users login via ZUUUM Mobile App or the client web surface
5. Users can change passwords within the mobile app

Removing the App

1. Log in to your Zoom account at zoom.us
2. Navigate to Zoom App Marketplace
3. Click "Manage" → "Added Apps"
4. Find "ZUUUM Audio" in your installed apps list
5. Click on the ZUUUM Audio app
6. Click "Remove" or "Uninstall"
7. Confirm the removal when prompted

Data Handling After Removal

• Personal Data: Account information and user profiles are retained for 30 days, then permanently deleted
• Meeting Data: Meeting history and participant logs are deleted within 30 days
• Recordings: Cloud recordings remain in your Zoom account and are not affected by app removal
• Integration Data: OAuth tokens and API access permissions are immediately revoked

Data Deletion Request

If you want immediate deletion of your data instead of the 30-day retention period:

1. Contact our support team at support@zuuum.org
2. Request immediate data deletion in your email
3. Provide your Zoom account email for verification
4. We will process your request within 48 hours

Troubleshooting

Problem: App installation fails or gets stuck

• Ensure you have admin permissions on your Zoom account
• Clear your browser cache and try again
• Disable browser extensions that might interfere
• Contact support if the issue persists

Problem: OAuth authorization fails or shows errors

• Verify your Zoom account has the necessary permissions
• Check that your account type supports third-party integrations
• Try the authorization process in an incognito/private browser window
• Contact support with the specific error message

Problem: Unable to join or start meetings

• Check your internet connection stability
• Verify the meeting ID and password are correct
• Ensure your device has microphone permissions enabled
• Try refreshing the page or restarting the app

Frequently Asked Questions

Q: Do I need a separate ZUUUM Audio account?
A: Yes, you need a ZUUUM Audio account in addition to your Zoom account. The integration connects these two accounts.

Q: Can I use ZUUUM Audio without a Zoom account?
A: No, ZUUUM Audio requires Zoom integration to function. A valid Zoom account is mandatory.

Q: What permissions does ZUUUM Audio need?
A: ZUUUM Audio requires meeting management, audio control, user information access, and recording permissions (if enabled).

Q: Can I use ZUUUM Audio on multiple devices?
A: Yes, but only one device can be active in a meeting at a time. Use the device switching feature to change devices during meetings.

Q: Is there a limit to meeting duration?
A: Meeting duration limits depend on your ZUUUM Audio subscription plan and Zoom account type.

Q: Can I record meetings?
A: Recording is available for hosts with appropriate permissions and sufficient storage quota.

Q: Does ZUUUM embed the Zoom Meeting SDK?
A: Yes. ZUUUM Audio uses the Zoom Meeting SDK to provide audio-only meeting functionality. Zoom’s runtime powers media and certain UI flows, while ZUUUM manages rooms, users, and orchestration.

Q: How is my data protected?
A: We use industry-standard encryption and follow strict data protection policies. See our Privacy Policy for details.

Q: How long is my data retained?
A: Personal data is retained for 30 days after account deactivation. Recordings follow your configured retention policy.

Email Support: support@zuuum.org
Phone Support: +91-8468011222
Document Version: 2.0 · Last Updated: Aug 2025