ZUUUM Audio Support
Get help with ZUUUM Audio - your audio-only meeting solution
Contact Support
Email: support@zuuum.org
First Response SLA: 4-8 hours (business days)
Resolution SLA: 24-48 hours for standard issues
Phone: +91-8468011222
Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
Create Support Case
For tracked support cases with priority handling, email us with "SUPPORT CASE" in the subject line:
Support Team Hours & SLA
- Monday - Friday: 9:00 AM - 6:00 PM (IST)
- Saturday: 10:00 AM - 2:00 PM (IST)
- Sunday: Email support only
- Critical Issues: 2-4 hours first response
- High Priority: 4-8 hours first response
- Standard Issues: 8-24 hours first response
Frequently Asked Questions
Q: Do I need a Zoom account to use ZUUUM Audio?
A: Yes, ZUUUM Audio requires a valid Zoom account to function. The app integrates with Zoom's services to provide audio-only meeting capabilities.
Q: Is ZUUUM Audio free to use?
A: ZUUUM Audio offers different subscription plans. Contact our support team for detailed pricing information.
Q: What permissions does ZUUUM Audio need?
A: The app requires meeting management, audio control, user information access, and recording permissions (if enabled).
Q: Can I record my meetings?
A: Yes, recording is available for hosts with appropriate permissions and sufficient cloud storage quota.
Q: How many participants can join a meeting?
A: Participant limits depend on your Zoom account type and ZUUUM Audio subscription plan.
Q: Can I use ZUUUM Audio on mobile devices?
A: Yes, ZUUUM Audio supports mobile devices through our dedicated mobile application.
Q: What should I do if I can't connect to a meeting?
A: Check your internet connection, verify the meeting ID and password, and ensure your device has microphone permissions enabled.
Q: Why can't I hear other participants?
A: Verify your audio settings, check that your speakers/headphones are working, and ensure you're not muted.
Troubleshooting
- Ensure you have admin permissions on your Zoom account
- Clear browser cache and try again
- Disable browser extensions that might interfere
- Check your internet connection stability
- Verify firewall settings allow ZUUUM Audio
- Check microphone and speaker permissions